Privacy Policy

Last updated: November 10, 2026

La Shop à Agents ("we") is operated by La Shop à Agents, Québec, Canada. This policy explains what personal information we collect, why, and how you can exercise your rights. It follows Quebec's Law 25, Canada's PIPEDA and, for customers in the European Union, the GDPR.

1. Person in charge

The person in charge of the protection of personal information is La Shop à Agents. Contact: support@lashopaagent.com.

2. What we collect

• Order: first and last name, email, phone (optional), billing country and address, products purchased, amount.
• Payment: processed directly by Stripe. We never see or store your card number.
• Browsing (only with your consent): Meta Pixel and Google Analytics 4 cookies, advertising identifiers, pages viewed, IP address and browser.
• Support: the content of your messages.

3. Why

• Process your order and deliver your files (performance of contract).
• Answer you and send order-related messages.
• Send tips and offers by email, only if you ticked the box (you can withdraw at any time).
• Measure and improve our ads, only with your cookie consent.
• Meet our tax and accounting obligations.
• Show an anonymised recent-purchase notice (first name or "Someone" and country — never your full name or email).

4. Service providers and transfers

We use Stripe (payments), Cloudflare (hosting and file storage), an email delivery service, and Meta Platforms and Google (ad measurement, with consent). These providers may process data outside your country, including in the United States. We assessed these transfers and bound providers by contract to protect your information adequately.

5. Retention

Order data: 7 years (tax law). Email list: until you unsubscribe. Analytics cookies: 13 months maximum.

6. Your rights

You can request access, correction, deletion or portability of your information, withdraw consent or object to marketing by writing to support@lashopaagent.com. We answer within 30 days. You may also complain to the Commission d'accès à l'information du Québec, the Office of the Privacy Commissioner of Canada or your local data protection authority.

7. Cookies

Essential cookies (site operation, security, remembering your choice) are always on. Measurement cookies (Meta, Google) are off by default and only switched on with your consent. Change your choice anytime with the "Cookie settings" link in the footer.

8. Security

Encrypted connections (HTTPS), restricted access, signed and time-limited download links. If a confidentiality incident creates a risk of serious harm, we notify affected people and the authorities as required by law.

9. Minors

Our products are intended for people aged 18 and over.